Compliments and Complaints

The Order of St John would like ensure it meets the highest of standards in all it does. However we recognise that sometimes we get it wrong despite our best intent.

Our complaints procedure is designed so we can put things right for the complainant but equally as important so we learn lessons and improve our processes for the future.

We therefore greatly value any feedback that will help us to do this.

Compliments and Comments: If you are happy with the service or have any comments we would love to hear from you. There are couple of ways you can do this: either speak to one of the staff members/ volunteers, email or write to us.

Complaints: We also want to know if there is anything we do that you are unhappy with. We take all feedback seriously and we will take action when appropriate to do so. All complaints will be dealt with in a timely and professional manner.